Overview of Eleven Experience
Founded in 2011, Eleven Experience specializes in crafting personalized adventure trips across unique global destinations. Their portfolio includes exclusive lodges in locations such as Colorado, Iceland, and the Bahamas, each offering tailored activities ranging from heli-skiing to fly fishing. The company’s mission is to provide transformative experiences that connect guests with the local culture and environment.
There has been a lot of press coverage of Eleven including this article in the Financial Times “Welcome to the first-class cabin”. They detail a luxury hiking experience through the European Alps organized by Eleven Experience, highlighting the blend of traditional alpine trekking with upscale amenities.
Positive Customer Feedback
Eleven’s website features many customer reviews that are really positive about the guests experiences.including:
Exceptional Accommodations: Guests frequently praise the luxurious and unique lodges. A traveler shared, “The attention to detail in the design and comfort of the lodge was unparalleled.”
Personalized Service: The commitment to customized experiences stands out. One guest noted, “From the moment we arrived, every aspect of our stay was tailored to our preferences.”
Expert Guides: The quality of guides enhances the adventure. A reviewer mentioned, “Our guide’s knowledge and passion made our heli-skiing trip unforgettable.”
Culinary Excellence: Gourmet dining experiences are a highlight. A guest stated, “Each meal was a culinary masterpiece, reflecting the local flavors.”
Unique Activities: The range of bespoke activities impresses travelers. One visitor shared, “The fly fishing experience was tailored perfectly to our skill level and interests.”
Negative Customer Feedback
But if you read all the reviews you will find some less positive aspects of Eleven that customer comment on
High Cost: The premium pricing is a common concern. A reviewer commented, “While the experience was exceptional, the cost was significantly higher than other luxury trips we’ve taken.”
Limited Availability: Exclusive lodges can lead to booking challenges. A guest noted, “We had to plan our trip months in advance due to limited availability.”
Remote Locations: Some travelers find the secluded settings less accessible. A reviewer mentioned, “The journey to the lodge was lengthy, which may not suit everyone.”
Activity Restrictions: Certain activities are season-dependent. A guest shared, “We visited in the off-season and found some activities unavailable.”
Expectation Management: Occasionally, experiences may not meet high expectations. A traveler stated, “While the service was excellent, some activities didn’t live up to the hype.”
Employee Insights
Employee perspectives provide additional context to Eleven Experience’s operations. On Glassdoor, the company has an overall rating of 3.4 out of 5 stars, based on 19 reviews, indicating a moderately positive work environment. Employees commend the company’s culture and supportive colleagues but note areas for improvement in management and compensation.
Is Eleven Experience Worth It?
Eleven Experience offers unique, high-end adventure travel with personalized service and luxurious accommodations. However, the premium pricing and potential accessibility challenges are important considerations. If you value bespoke experiences in exclusive settings and are prepared for the associated costs, Eleven Experience may be a worthwhile investment. It’s advisable to review specific trip details and customer feedback to ensure alignment with your travel preferences.
Alternatives to Consider
If you’re exploring other luxury adventure travel options, consider these operators:
Abercrombie & Kent: Specializes in luxury travel with a focus on personalized itineraries and high-end accommodations.
Butterfield & Robinson: Offers luxury biking and walking tours with a focus on unique experiences.
&Beyond: Provides luxury safari and adventure experiences with a commitment to sustainability.
Conclusion
Eleven Experience has established itself as a leader in luxury adventure travel, offering bespoke experiences in unique locations. While the cost is higher than some competitors, many travelers find the quality of service and unique itineraries justify the investment. Assess your travel goals, budget, and desired experience to determine if Eleven Experience aligns with your expectations.
